iPhone & iPad

How to create your new POP email on an iPhone & iPad

Summary of POP email settings

Please note: Make sure you use your own email address and given password when completing the following steps.

IMPORTANT: Do NOT delete your existing POP account

This could lead to loss of emails.The below steps are ONLY for setting up a brand new POP email account.

Click here if you have an existing POP email account »

How to create your new POP email on your iPhone or iPad

For our clients who are using our POP service for their email, Setting your email account up on your iPhone or iPad is available as a reliable option when traveling, or any other times that you cannot access your usual email program.

Part A

Setting up email account

Step 1

From the home screen of your iPhone/iPad, press the Settings Icon

Step 2

Select Mail, Contacts, Calendars

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Step 3

Under the Accounts section select Add Account

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Step 4

On the Add Account page select Other

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Step 5

Under the Mail section, select Add Mail Account

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Step 6

On the New Account screen, complete the following details:
Your Name: The full name of the person whose account it is (ie. John Smith)
Address: (ie. john@johnsplumbing.com.au)
Password: Enter the password you were provided
Description: Any text description. eg Johns Plumbing

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Step 7

Press [Save] The device may attempt to automatically retrieve the server settings. If it fails, continue following the steps below to configure your iPhone/iPad manually

Step 8

On the New Account select POP Scroll down the screen and complete the corresponding information.

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Step 9

Incoming Mail Server Host Name: Enter pop.partnerconsole.net
Username: (ie. john@johnsplumbing.com.au)
Password: Enter the password you were provided

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Step 10

Outgoing Mail Server Host Name: Enter smtp.partnerconsole.net
Username: (ie. john@johnsplumbing.com.au)
Password: Enter the password you were provided

Step 11

Verification Scroll back to the top of the screen and press [Save]. Your device will now attempt to verify all the settings you’ve entered. You’ll need to wait for it to do this. Note: You may be given a warning that your device cannot connect via SSL or that it cannot be verified

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Click continue.

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Click Yes.

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Part B

Modify the Email Settings on your iPhone/iPad

Step 1

From the home screen of your iPhone/iPad, press the Settings Icon.

Step 2

Select Mail, Contacts, Calendars.

Step 3

The email account you just created will be displayed in the Accounts section.

Step 4

Select the email account you just created

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Step 5

Scroll down to the Outgoing Mail Server section and press SMTP

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Step 6

If only using your email services with us on your device, your primary server should be smtp.partnerconsole.net

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Step 7

Modify the following information if not already completed:
SSL: Off.
Authentication: Password.
Server Port: 587

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Step 8

Press Done

Step 9

To modify your incoming mail server settings, go back to the mail email account page and press Advanced rather than SMTP

Step 10

Modify the following information if not already completed:
SSL: Off.
Authentication: Password.
Server Port: 110.

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Step 11

From this screen, you may also allow your device to delete emails off of our servers when it downloads them or set them to delete after a set period of time. * We suggest you set your phone settings as displayed above.

Step 12

You’re now complete. Test by sending an email to and from the account.

**These steps and screen grabs were done using a current device. Other versions may have slightly different steps and processes.

Troubleshooting

Occasionally clients experience troubles with outgoing POP emails. This is generally due to their ISP (Internet Service Providers) and need to adjust the outgoing mail settings.

Some common ISP Outgoing Mail Servers are as follows – typically your username for these servers is your email account (i.e. yourname@isp.com) and associated password:

BigPond: mail.bigpond.com
Optus: mail.optusnet.com.au
iiNet: mail.iinet.net.au or mail.m.iinet.net.au
Westnet: mail.westnet.com.au
TPG: mail.tpg.com.au
Ozemail: smtp.ozemail.com.au

*We provide this list as a service to our customers but cannot guarantee that this list will always be up to date.